Clinics
JustSay™ asks about the experience - the waiting, the clarity, the follow-up. Never the treatment.
After an appointment
The visit is complete. Ask about the experience while it's fresh - reception, waiting, whether things were explained clearly.
After a course of treatment
When a longer piece of work wraps up, ask what it was like to be a patient here - the service around the care, never the care itself.
After a first consultation
First impressions decide whether people come back. Ask early.
Feedback is sorted into the themes you choose. These are the defaults - configurable per practice.
A message they'd answer from anyone
Patients answer a WhatsApp message the way they answer any other. No portal, no login, no survey link - a question about their experience, in the place they already reply.
Nothing clinical is asked for, and the themes stay on the service side - waiting, clarity, comfort, reception, follow-up.
Reputation is the practice. Asking well is the whole job.